Last Updated: 06-June-2025
1. Introduction
chefsupplyau UK (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or make a purchase.
Company Information:
- Address: 21 Cleaveland Rd, Surbiton KT6 4AH, UK
- Phone: +442087020088
- Email: info@chefsupplyau.com
2. Information We Collect
We may collect and process the following personal data:
- Identity Data: Name, title, date of birth.
- Contact Data: Billing address, delivery address, email address, phone number.
- Transaction Data: Payment details (processed securely by our payment provider), order history, purchase details.
- Technical Data: IP address, browser type, device information, cookies.
- Marketing Data: Your preferences in receiving marketing communications from us.
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfil your orders.
- To communicate with you about your orders and provide customer support.
- To comply with legal and regulatory obligations.
- To improve our website, products, and services.
- To send you marketing communications (only where you have given consent).
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: To fulfil our contract with you (e.g., processing orders).
- Legal Obligation: To comply with legal requirements (e.g., tax and accounting records).
- Legitimate Interests: To improve our services and prevent fraud.
- Consent: For marketing communications (you can withdraw consent at any time).
5. Sharing Your Information
We do not sell your personal data. We may share your data with:
- Delivery Couriers: To deliver your orders.
- Payment Processors: To process payments securely.
- IT Service Providers: For website hosting and maintenance.
- Legal Authorities: If required by law.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.
7. Your Rights
Under UK GDPR, you have the following rights:
- Right to Access: Request a copy of your personal data.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data (subject to legal obligations).
- Right to Restrict Processing: Limit how we use your data.
- Right to Data Portability: Receive your data in a structured format.
- Right to Object: Object to processing for marketing purposes.
To exercise any of these rights, please contact us at info@cookwareuk.co.uk.
8. Cookies
Our website uses cookies to enhance your experience and analyse site traffic. You can manage your cookie preferences through your browser settings.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: info@chefsupplyau.com
Address: 21 Cleaveland Rd, Surbiton KT6 4AH, UK
Phone: +442087020088