Effective Date: 26 May 2024
Website: chefsupplyau.com
Contact: support@chefsupplyau.com | +44 7913 817399
Address: 51 Byron Ave E, Sutton SM1 3RB, UK
This Privacy Policy explains how Chef Supply AU (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or shop on chefsupplyau.com.
1. Information We Collect
We may collect:
- Name, email address, phone number, and shipping/billing address
- Order details and payment-related information (processed securely by our payment providers)
- Account information (if you create an account)
- Device, browser, IP address, and website usage data
- Messages you send to our support team
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Send order updates and service-related communications
- Improve our website, products, and shopping experience
- Prevent fraud and protect our store
- Comply with legal obligations
3. Cookies and Tracking
We may use cookies and similar technologies to operate the site, remember preferences, analyze traffic, and improve performance. You can control cookies through your browser settings.
4. Sharing Your Information
We do not sell your personal information. We may share data with trusted third parties who help us operate our business, such as:
- Payment processors
- Shipping and logistics partners
- Website hosting and analytics providers
- Professional advisors or authorities when required by law
5. Data Security
We take reasonable technical and organizational measures to protect your information. However, no method of online transmission or storage is 100% secure.
6. Data Retention
We keep personal information only as long as needed for the purposes described in this policy, including order history, legal, accounting, and dispute-resolution requirements.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To exercise these rights, contact support@chefsupplyau.com.
8. Children’s Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
10. Contact
If you have questions about this policy, contact:
Email: support@chefsupplyau.com
Tel: +44 7913 817399
Address: 51 Byron Ave E, Sutton SM1 3RB, UK