Last Updated: 06-June-2025
1. Delivery Areas
We currently deliver to addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. We do not currently offer international shipping.
2. Delivery Methods and Costs
Delivery costs are calculated at checkout based on the weight, size, and value of your order. Standard delivery options include:
| Delivery Option | Estimated Time | Cost |
|---|---|---|
| Standard Delivery | 3-5 working days | Calculated at checkout |
| Express Delivery | 1-2 working days | Calculated at checkout |
| Next Day Delivery | Next working day (orders before 2pm) | Calculated at checkout |
Please note: Delivery times are estimates and may vary due to external factors such as courier delays or adverse weather conditions.
3. Order Processing Time
- Orders are processed Monday to Friday, excluding UK public holidays.
- Orders placed after 2pm will be processed the next working day.
- You will receive a dispatch confirmation email with tracking information once your order has been shipped.
4. Delivery Attempts
- If you are not available to receive your delivery, the courier will leave a calling card with instructions to rearrange delivery or collect from a local depot.
- After multiple failed delivery attempts, your order may be returned to us. Additional shipping charges may apply for re-delivery.
5. Damaged or Lost Items
- If your order arrives damaged, please contact us within 48 hours of delivery at info@cookwareuk.co.uk with photographic evidence.
- If your order is lost in transit, please contact us and we will investigate with the courier.
6. Contact Us
For delivery inquiries, please contact:
- Address: 21 Cleaveland Rd, Surbiton KT6 4AH, UK
- Phone: +442087020088
- Email: info@chefsupplyau.com